Prisma Helpdesk

Forgot Password with incorrect email address format

•  “Forgot Password” clicked for password reset.

• Invalid email address entered in the Email Address field
• Click the Submit button. Error message displayed on Email address field "Invalid email"

Log in with invalid email address but valid password

•  Invalid email address entered in the Email Address text field with valid password, an error will show up as “Invalid username or password”

Forgot Password with the valid email address

•  Click on “Forgot Password?” and it will navigate to the “Reset your password page” page.

•  Enter the email address as registered and click on submit.

• Reset email sent! page will be displayed. 
• Email with instructions to reset the password will be auto generated to the account user. 
• Click on return to login.

•  Enter the email address as registered and click on submit.

Log in with valid credentials and check "Remember me"

•  Enter the Email Address into the text field with the password.

•  Click on the visibility icon at the password column to view and hide.

• Check on the “Remember me” box and click on the “Log In” at the most bottom of the page.

• Log out from the page.

• Email address saved for the next login and remain the “Remember me” box as checked.

Login with valid credentials

•  Enter the email address and password on the required text field. 
• Click on “Log In” to access the page.

•  Login initiated.

Authentication Login steps

•  User’s will receive an invitation from RSPO to their email upon successful enrollment for the new user account access.

•  Click on the “Activate Account” from the email received.
• Login details will be available on the email invite

•  Enter the details provided in the invitation email for the first time login. 
• Do not check the “Remember me” box for the first time login.

•  Upon logging in, fill-up the mandatory field columns. 
• New password needs to be set-up following the guidelines for the next login. 
• Click on the “Agree To Terms and Conditions” to read and check on the box. 
• Click on “Confirm” at the last bottom of the page and complete the steps.

•  Pop-up message shown as “Account activated! Please login again”

•  Log in back and “Dashboard” should be visible on the top left corner.